THE INSTITUTE FOR PATIENT & FAMILY-CENTERED CARE
Safety, quality and patient care are what distinguish Jupiter Medical Center
from other healthcare organizations. We care for our patients and their
families in ways that are not only meaningful and valuable to each patient,
but also through a nurturing environment that reduces stress and improves
outcomes. We know that placing patients first means going beyond our world-class
clinical care to embrace every aspect of the patient experience.
Placing patients first requires more than world-class clinical care—it
requires addressing every aspect of the patient and family experience
at Jupiter Medical Center. This includes resources for physical comfort,
and educational, emotional and spiritual needs. The Institute for Patient
& Family-Centered Care at Jupiter Medical Center is the cornerstone
of our strategic plan—to continue to be the premier, patient-centered
health care system in the region.
Jupiter Medical Center is one of a few health care organizations in the
region that practices Relationship-Based Care. This relationship between
the medical center, its patients and our team members create a healing
culture and a pathway to a healthy environment for all. The Institute
will focus on maintaining superior quality and patient safety ratings,
while creating a stable, supportive environment for team members, patients
and their caregivers.
Quality patient care and compassionate caregivers are what distinguish
Jupiter Medical Center from our peers. Across our clinical services, Jupiter
Medical Center implements multiple strategies to help ensure that team
behaviors reflect our commitment to the interconnected goals of safety,
quality and patient-centered care. An important component of the Jupiter
Medical Center Patient Experience Initiative will comprise advanced trainings
to reinforce skills such as empathy, listening, communication and compassion.
Best-in-class programs in health care organizational development will
be made available to employees and volunteers across the medical center.
NOVEL TECHNOLOGIES THAT BUILD AFFINITY
Though the patient experience is primarily rooted in human interaction,
innovative technologies such as “rounding tools” have been
developed in recent years to support and to optimize patient-centered
care. These technologies not only address immediate concerns, but aggregate
data to identify recurring issues, and improve processes and procedures
that affect the patient experience.
HARNESSING THE POWER OF SIMULATION
Simulation training is an increasingly sophisticated staple of health care
education. Clinical challenges are encountered, practiced and mastered
with lifelike patient simulators that can replicate vital signs as well
as symptoms of illness. Jupiter Medical Center plans to create a simulation
laboratory to provide powerful, in-service training experiences to team
members. We will also make this extraordinary learning resource available
to area educational and health care institutions, thereby building positive
community relationships, preparing tomorrow’s caregivers, and enhancing
our recruitment pipeline.
THE OFFICE OF PATIENT EXPERIENCE
The Office of Patient Experience will provide the organizational structure
and processes necessary for addressing possible areas of concern and holding
departments accountable for systematic improvements.
The Office of Patient Experience will identify ways to streamline patient
experience with dedicated staff that monitors national and local best
practices as a way to maintain success. When structures, processes and
relationships align, organizations can achieve zero preventable harm to
patients, decreased suffering in patients and advanced compassionate care.
Within the Office of Patient Experience, the new Patient and Family Resource
Center will be the most visible representation of this program. Located
on the first floor of the new East Patient Tower, the Patient and Family
Resource Center will be an ideal respite for all guests using the services
of the medical center.
The Patient and Family Resource Center will provide a comfortable environment
for relaxing, working and receiving support from our team. Led by a Director
of Patient Experience and supported by a Resource Center Coordinator,
the Patient and Family Resource Center will assist patients and their
families in navigating the hospital. With their support, families will
be able to access a plethora of services, including, but not limited to,
- Meet privately with physicians and review medical information utilizing
- Access private computer stations with responsible, educational content
to learn about diseases, conditions and treatments.
- Receive assistance and guidance regarding medications and discharge instructions.
- Acquire essential items such as toiletries that may have been left at home.
- Get assistance with travel and other last-minute accommodations for family members.