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THE INSTITUTE FOR PATIENT & FAMILY-CENTERED CARE

Placing patients first requires more than world-class clinical care—it requires addressing every aspect of the patient and family experience at Jupiter Medical Center. This includes resources for physical comfort, and educational, emotional and spiritual needs. The Institute for Patient & Family-Centered Care at Jupiter Medical Center is the cornerstone of our strategic plan—to continue to be the premier, patient-centered health care system in the region.

Jupiter Medical Center is one of a few health care organizations in the region that practices Relationship-Based Care. This relationship between the medical center, its patients and our team members creates a healing culture and a pathway to a healthy environment for all. Under the guidance of the Chief Nursing Officer, the Institute will focus on maintaining superior quality and patient safety ratings, while creating a stable, supportive environment for team members, patients and their caregivers.

Quality patient care and compassionate caregivers are what distinguish Jupiter Medical Center from our peers.Across our clinical services, Jupiter Medical Center implements multiple strategies to help ensure that team behaviors reflect our commitment to the interconnected goals of safety, quality and patient-centered care. An important component of the Jupiter Medical Center Patient Experience Initiative will comprise advanced trainings to reinforce skills such as empathy, listening, communication and compassion. Best-in-class programs in health care organizational development will be made available to employees and volunteers across the medical center.

NOVEL TECHNOLOGIES THAT BUILD AFFINITY

Though the patient experience is primarily rooted in human interaction, innovative technologies such as “rounding tools” have been developed in recent years to support and to optimize patient-centered care. These technologies not only address immediate concerns, but aggregate data to identify recurring issues, and improve processes and procedures that affect the patient experience.

HARNESSING THE POWER OF SIMULATION

Simulation training is an increasingly sophisticated staple of health care education. Clinical challenges are encountered, practiced and mastered with lifelike patient simulators that can replicate vital signs as well as symptoms of illness. Jupiter Medical Center plans to create a simulation laboratory to provide powerful, in-service training experiences to team members. We will also make this extraordinary learning resource available to area educational and health care institutions, thereby building positive community relationships, preparing tomorrow’s caregivers, and enhancing our recruitment pipeline

“Jupiter Medical Center has become the hospital of choice in our region by providing medical excellence and compassionate care every step along a patient’s health care journey.”


Steven Seeley, Interim Co-CEO

THE OFFICE OF PATIENT EXPERIENCE

The Office of Patient Experience will provide the organizational structure and processes necessary for addressing possible areas of concern and holding departments accountable for systematic improvements.

The Office of Patient Experience will identify ways to streamline patient experience with dedicated staff that monitors national and local best practices as a way to maintain success. When structures, processes and relationships align, organizations can achieve zero preventable harm to patients, decreased suffering in patients and advanced compassionate care.

Within the Office of Patient Experience, the new Patient and Family Resource Center will be the most visible representation of this program. Located on the first floor of the new East Patient Tower, the Patient and Family Resource Center will be an ideal respite for all guests using the services of the medical center.

The Patient and Family Resource Center will provide a comfortable environment for relaxing, working and receiving support from our team. Led by a Director of Patient Experience and supported by a Resource Center Coordinator, the Patient and Family Resource Center will assist patients and their families in navigating the hospital. With their support, families will be able to access a plethora of services, including, but not limited to, the following:

  • Meet privately with physicians and review medical information utilizing state-of-the-art technology.
  • Access private computer stations with responsible, educational content to learn about diseases, conditions and treatments.
  • Receive assistance and guidance regarding medications and discharge instructions.
  • Acquire essential items such as toiletries that may have been left at home.
  • Get assistance with travel and other last-minute accommodations for family members.
  • $20 Million

    FUNDRAISING GOAL FOR PATIENT-CENTERED CARE

  • Top 10%

    IN THE NATION FOR MEDICAL EXCELLENCE1

  • Top 10%

    IN THE NATION FOR PATIENT QUALITY AND SAFETY3

Want To Learn More?

Contact the Jupiter Medical Center Foundation today to learn about the good we’re doing and how to get involved.