THE INSTITUTE FOR PATIENT & FAMILY-CENTERED CARE
Placing patients first requires more than world-class clinical care—it
requires addressing every aspect of the patient and family experience
at Jupiter Medical Center. This includes resources for physical comfort,
and educational, emotional and spiritual needs. The Institute for Patient
& Family-Centered Care at Jupiter Medical Center is the cornerstone
of our strategic plan—to continue to be the premier, patient-centered
health care system in the region.
Jupiter Medical Center is one of a few health care organizations in the
region that practices Relationship-Based Care. This relationship between
the medical center, its patients and our team members create a healing
culture and a pathway to a healthy environment for all. Under the guidance
of the Chief Nursing Officer, the Institute will focus on maintaining
superior quality and patient safety ratings, while creating a stable,
supportive environment for team members, patients and their caregivers.
Quality patient care and compassionate caregivers are what distinguish
Jupiter Medical Center from our peers. Across our clinical services, Jupiter
Medical Center implements multiple strategies to help ensure that team
behaviors reflect our commitment to the interconnected goals of safety,
quality and patient-centered care. An important component of the Jupiter
Medical Center Patient Experience Initiative will comprise advanced trainings
to reinforce skills such as empathy, listening, communication and compassion.
Best-in-class programs in health care organizational development will
be made available to employees and volunteers across the medical center.
NOVEL TECHNOLOGIES THAT BUILD AFFINITY
Though the patient experience is primarily rooted in human interaction,
innovative technologies such as “rounding tools” have been
developed in recent years to support and to optimize patient-centered
care. These technologies not only address immediate concerns, but aggregate
data to identify recurring issues, and improve processes and procedures
that affect the patient experience.
HARNESSING THE POWER OF SIMULATION
Simulation training is an increasingly sophisticated staple of health care
education. Clinical challenges are encountered, practiced and mastered
with lifelike patient simulators that can replicate vital signs as well
as symptoms of illness. Jupiter Medical Center plans to create a simulation
laboratory to provide powerful, in-service training experiences to team
members. We will also make this extraordinary learning resource available
to area educational and health care institutions, thereby building positive
community relationships, preparing tomorrow’s caregivers, and enhancing
our recruitment pipeline